Ellis’ apartment mystery shopping services give all of the data and reporting you need to monitor your leasing performance and measure it against your established expectations, historic performance, and the performance of other properties, companies and markets across the country.
Once you have objective feedback on leasing performance, you’re in a better position to assess performance and take action for improvement as needed. Ellis provides you with valuable tools, training and resources to help you quickly reinforce strengths and address any problem areas.
Ellis offers the most comprehensive shopping reports available. Keeping in mind that the customer’s experience now plays a factor in their decision to rent at your community, Ellis has added a Customer Experience component to each shopping report. The Customer Experience component reaches beyond the factual, objective feedback of the mystery shopping report, allowing expression of those subjective, emotional and powerful reactions of the customer’s interaction to be shared with you. The valuable feedback includes a Customer Experience rating – 1 to 5 stars – and is offered at no additional charge as a complementary enhancement to your mystery shopping reports.
Each shopping report includes:
Fair and unbiased feedback
In-depth written evaluation
Audio and/or video recording (optional)
Powerful technical and emotional/customer interaction reporting
Ellis’ exclusive Customer Experience 5-star rating evaluation
Targeted online performance-based training modules
Accurate, prompt, and professional review of every shopping report
Real-time reporting on our customer dashboard
Summary data reporting and download capability
Participation in our exclusive quarterly Ellis Benchmark
We deliver alert-based reporting via e-mail and real-time dashboard reporting based on permission levels.
Completed Shop Report
Quarterly/YTD Summary Reporting
Quarterly Ellis Benchmark Reporting
Real-time Dashboard Reporting
Understanding trends by shop type and by section
Prioritizing action items/accountability through color-coding
Understanding performance by region, VP, RM, etc.
Understanding top and bottom performers
Understanding technique and customer experience by question
Providing access to historical shop data by onsite team member
Providing access to action planning/training modules
Offering data exportable as PDF and XLS
Member Since: 2003